This feature is coming soon, so you won't see it live in a production environment just yet. Stay tuned for the release!
We offer proactive monitoring for your organization in the Redox dashboard using traffic alert rules. When you create a traffic alert rule and the conditions of the rule are met in your system, we send an email to the designated users.
There are two types of traffic alert rules: No Traffic or Error Threshold.
We recommend using No Traffic alert rules if you want to know if traffic is actually flowing like it should in a given environment. This type of alert rule triggers a notification if a specified data flow hasn't had any logs reach a terminal state (i.e., Succeeded
, Filtered
, or Failed
) in a designated amount of time (i.e., as little as 15 minutes up to 24 hours). If a log is pending, it doesn't count as completed traffic, so pending logs could be a condition of triggering this alert. But also keep in mind that since failed logs count as completed traffic, this type of alert rule doesn't necessarily help you track errors.
We recommend using Error Threshold rules if you want to address traffic errors in a given environment. This type of alert rule triggers a notification if X number of logs have reached a terminal state of Failed
and will no longer be retried within a given period of time (i.e., as little as 15 minutes up to 24 hours).
Traffic alert rules allow you to receive alerts only when you want to know about an irregularity instead of having to constantly check the dashboard for yourself. Bonus, you can independently monitor the health of your integration without relying on Redox support.
Traffic alert rules aren't available for free dashboard organizations. If you have a free Redox account, the Monitoring tab displays a message that this feature is unavailable. To create and monitor alerts, you must upgrade your Redox account.
These instructions are for creating one traffic alert rule at a time. If you want to create multiple traffic alert rules, you can create your own script and programmatically create a batch of alerts in an environment using the Platform API.
If you don't see an option for creating a traffic alert rule, you may have selected the wrong environment type, or the selected environment doesn't have any configured connections.
If you're in a development environment, you may see a message like the one below. Make sure to select either a staging or production environment.
If you don't have any connections in the selected staging or production environment, you may see a message like the one below. Double check you're in the right environment, or request a new connection for the environment first.
You may only create one alert of a given type for the specified data flow. In other words, there can't be two No Traffic alerts or two Error Threshold alerts for the same data flow.
You can also use the Platform API to create a traffic alert rule. Or, you can build your own script to programmatically create a batch of traffic alert rules for a given environment using the Platform API, too.
The alert notification is sent from alerts@redoxengine.com
. Make sure to allow-list that email address as a sender or check your spam folder if the alert notification doesn't show up in your inbox.
Only the alert creator or an organization owner can modify the email notification list. If a user wants to stop receiving the email notifications, they must work with either of those persons to remove their email address from the alert notification list.