For connections using VPN or port integrations, you can check the status of an endpoint in the Redox dashboard. You may want to do this if you see one or more failed requests to a VPN or port endpoint on either side of the integration.
If you don't see an endpoint status, it means that the integration doesn't use VPN to exchange data.
A status check can include one or both of these types of tests, depending on whether you send or receive data:
If you're sending data, a status check includes both #1 and #2.
If you're receiving data, a status check only includes #2.
But first, there are different tests to check a VPN or port integration, depending on whether you're sending or receiving data. These tests can be done with a TCP heartbeat or a ping. We recommend using a TCP heartbeat since it's more reliable, but not all interface setups support TCP heartbeat. Read more about each of these methods:
If you see a ping but know that you can support TCP heartbeat, submit a ticket via our Help Desk so that we can update your configuration.
One important thing to note about an ECONNREFUSED status is that it could just be a temporary state. It doesn't indicate a failed VPN connection for certain.
If you do see a yellow status, don't worry about reaching out to Redox just yet. We recommend monitoring your traffic to see if any messages go through at all or whether the status corrects itself over time in the dashboard.