When verifying an endpoint, you may run into some errors in the Redox dashboard. These errors originate from your system as a result of Redox sending the verification request with the verification token.
There are four main types of errors:
- HTTP response code
- Error code
- Error message: Destination endpoint is not available.
- Error message: Production and staging applications must use HTTPS.
After clicking the Verify & Save button on the Endpoint > Settings page, you may receive an error with a 4XX HTTP response code.
Why: This means that your system considered the verification request from Redox as invalid. It's possible that there's an error in your system configuration.
What should you do:
- Make sure that your endpoint URL is correct (i.e., no typos).
- Make sure that your system is configured to handle verification tokens and support POST requests.
After clicking the Verify & Save button on the Endpoint > Settings page, you may receive an error code.
Why: This means that Redox couldn't actually deliver the verification request. It's possible that your system timed out or didn't respond to the verification request.
What should you do:
- Make sure that your endpoint URL is formatted correctly.
- Make sure that your system is running and successfully receiving POST requests.
After clicking the Verify & Save button on the Endpoint > Settings page, you may receive an error message that says: Destination endpoint is not available.
Why: This means that the endpoint URL that you entered is being used for another dashboard organization.
What should you do:
- Make sure that you use a unique endpoint URL for your organization.
After clicking the Verify & Save button on the Endpoint > Settings page, you may receive an error message that says: Production and staging applications must use HTTPS.
Why: This means that the endpoint URL is missing the "s" in https.
What should you do:
- Make sure that you add the "s" in https of the endpoint URL.