Contact Redox

We’re here to help throughout your entire Redox journey, all the way from prospective, onboarding, and implementing connections to maintaining live integrations.

If you have a critical issue affecting a live production integration that requires immediate assistance, please call us at (608) 216-2540. Critical issues include any of these scenarios:

• There’s potential risk for patient safety.
• There’s a potential data breach including PHI.
• There’s a complete or severe loss of service or resources where critical work can’t reasonably continue during active user usage.

Critical issues should always be reported via phone instead of, or in addition to, submitting a ticket through the Help Desk.

You can visit our Help Desk to create an account or submit a pre-production or production support ticket.

Learn how to fill out a pre-production support ticket and review expected SLA time for any of these ticket types:

• Connecting to Redox
• Questions about implementation
• Connecting with the cloud

Or, learn about criteria for a production support ticket and review expected SLA time for any of these ticket types:

• Problem with a live integration
• General questions
• Requests for live integrations

You can submit tickets at any time of day. Our support team monitors tickets and responds during regular business hours from 7AM to 7PM CST. On non-business days, Redox responds only to critical production issues.