We're here to help whether you're a prospective, new, or long-time customer. Check out this section to learn how to create a Redox Help Desk account and when to submit a pre-production or production support ticket.
We're here to help throughout your entire Redox journey, all the way from prospective, onboarding, and implementing connections to maintaining live integrations. Visit our Help Desk to create an account or submit a pre-production or production support ticket.
Learn how to fill out a pre-production support ticket and review expected SLA time for any of these ticket types:
- Connecting to Redox
- Questions about implementation
- Connecting with the cloud (Redox Nova™)
Or, learn about criteria for a production support ticket and review expected SLA time for any of these ticket types:
- Problem with a live integration
- General questions
- Requests for live integrations
You can submit tickets at any time of day. Our support team monitors tickets and responds during regular business hours from 7AM to 7PM CST. On non-business days, Redox responds only to critical production issues.
2023 non-business date | Description |
---|---|
January 2 | New Year’s Day observed |
January 16 | Martin Luther King Jr. Day |
February 20 | Presidents' Day |
March 10 | Redox R^R day |
April 14 | Redox R^R day |
May 29 | Memorial Day |
June 19 | Juneteenth day |
July 4 | Independence Day |
August 11 | Redox R^R day |
September 4 | Labor Day |
October 9 | Indigenous Peoples' Day |
November 10 | Veterans' Day observed |
November 23 | Thanksgiving Day |
November 24 | Friday after Thanksgiving |
December 25 | Christmas Day |
December 26 | After Christmas Day |
Talk to a Redoxer
For prospective (but soon-to-be) customers, contact us with general questions or requests for more information.
Get Redox Support
For onboarding, implementation, or live production issues, submit a ticket via the Redox Help Desk.
Extra resources
Redox Product Changelog
Stay in-the-know by reviewing any changes to Redox products in our Changelog.
Redox system status
Check the status of Redox systems or view our schedule for monthly maintenance.
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