Contact Redox

We're here to help throughout your entire Redox journey, all the way from prospective, onboarding, and implementing connections to maintaining live integrations. Visit our Help Desk to create an account or submit a pre-production or production support ticket.

Learn how to fill out a pre-production support ticket and review expected SLA time for any of these ticket types:

  • Connecting to Redox
  • Questions about implementation
  • Connecting with the cloud (Redox Nova™)

Or, learn about criteria for a production support ticket and review expected SLA time for any of these ticket types:

  • Problem with a live integration
  • General questions
  • Requests for live integrations

You can submit tickets at any time of day. Our support team monitors tickets and responds during regular business hours from 7AM to 7PM CST. On non-business days, Redox responds only to critical production issues.

2023 non-business date
January 2
New Year’s Day observed
January 16
Martin Luther King Jr. Day
February 20
Presidents' Day
March 10
Redox R^R day
April 14
Redox R^R day
May 29
Memorial Day
June 19
Juneteenth day
July 4
Independence Day
August 11
Redox R^R day
September 4
Labor Day
October 9
Indigenous Peoples' Day
November 10
Veterans' Day observed
November 23
Thanksgiving Day
November 24
Friday after Thanksgiving
December 25
Christmas Day
December 26
After Christmas Day

Talk to a Redoxer

For prospective (but soon-to-be) customers, contact us with general questions or requests for more information.

Get Redox Support

For onboarding, implementation, or live production issues, submit a ticket via the Redox Help Desk.

Extra resources

Redox Product Changelog

Stay in-the-know by reviewing any changes to Redox products in our Changelog.

Redox system status

Check the status of Redox systems or view our schedule for monthly maintenance.