Before implementing, you and your connection must:
Even with the best-laid plans, implementations may not always go quickly or as expected. We see the average time from kickoff to go-live being about 6 to 10 weeks, but it all depends on how quickly you and your connection can implement, as well as how many data exchange methods you're using and any needed customization.
We wanted to share some common issues we've seen and best practices to help meet timelines.
- Process delays during implementation.
- Competing projects.
- Limited experience or knowledge for Integration analysts.
- Adjusted scope in implementation.
- Needing a new integration feed.
- Integrating with a new EHR system.
- Redox requiring new development.
- Share timelines early and have weekly check-ins.
- Find out if there are any competing projects in the pipeline.
- Establish escalation paths and contacts.
- Check if you can fill roles with your connection's team or if you need support from EHR system team members before kicking off implementation.
- Be prescriptive instead of offering multiple options so you can kick off with a solid scope. If at all possible, avoid scope ambiguity.
- Consider implementing in phases, i.e., go live as you complete development in stages. You can always iterate on an implementation, but start with the minimum to go-live sooner.
- Decide what integration methods and feeds you're using ahead of time; consider using existing feeds or interim options if you have them.
- Set reasonable expectations according to scope and new development work. Allow buffer time for EHR interface development.
- Plan for future projects to ensure any new data elements to remain scalable.
- Clearly define data requirements, then review your workflow and expected data elements with Redox.
- Create your own integration materials like project plans, data requirements and mapping, workflow diagrams with proposed data exchange methods for your connection to review so they can accurately plan for implementation.
- Keep your product/engineering teams from your tech onboarding to Redox engaged throughout your first implementation project. Their involvement is invaluable to ensure a full transition of knowledge from start to finish.