Check a VPN status for a subscription

If you or your connection uses a VPN to secure your data exchange, you can check the VPN status on the Subscriptions tab of the Connections page in the Redox dashboard.

A VPN status represents the state of the VPN tunnel configured between Redox and your organization, or your connection and Redox. You may want to check the VPN status if you see one or more failed requests to or from a VPN-secured configuration. Alternatively, you can monitor alerts or create a traffic alert rule to proactively receive notifications related to VPN issues.

For details about each VPN test and status type, check out the definitions at the end of this article.

1. From the navigation menu, click the Connections page.
2. All of your connections display on the page. Select the connection that you want to check.
3. The Subscriptions page opens with more detailed information.
   • Subscriptions: Shows the directionality of the information. Read more about subscriptions.
   • VPN status: Displays the latest VPN status. Review the status definition table to find out what each color means.
4. Locate the subscription that you want to check and hover over the status icon. The Network Status List modal appears with the details for the given subscription, along with the IP and port values.

   
5. If you want more details about the VPN test or status, click the endpoint name.
   1. If your connection owns the endpoint, the endpoint settings page opens with Base Info, Status Info, and VPN Info sections.

      
      • Base Info: Describes the subscription.
      • Status Info: Displays the results from the VPN test(s). Review the status definition table at the end of this article to find out what each VPN test type means. A status check can include either a Security Association (SA), TCP heartbeat or ping, or both.

        If you see a ping instead of a TCP heartbeat

        If you see a ping but know that you can support TCP heartbeat, submit a ticket via our Help Desk so that we can update your configuration.

      • VPN Info: Shows the sending and receiving IP addresses for VPN. It also shows the receiving port value.
   2. If you own the endpoint, the Developer settings page opens with the communication method, data format, and Status Info section (which is the same as the Status Info described above).

      

A status check can include either a Security Association, TCP heartbeat or ping, or both.

• Security association (SA): Tests that both servers have the necessary information to exchange data securely. This tells you whether the VPN tunnel is active.
• TCP heartbeat: Tests whether the VPN endpoint is receiving data. This is our default check for VPN configurations receiving data from Redox and is recommended over a ping since it's more reliable. Sometimes an interface setup doesn't support TCP heartbeat, in which case, we may fall back to testing with a ping. Read more about TCP heartbeat or ping.
• Ping: Tests whether the VPN endpoint is receiving data. Read more about ping.

Review the table below for a breakdown of the possible statuses.

The overall status displays on the Subscriptions tab.

The detailed status either displays when you hover over the status icon on the Subscriptions tab. Alternatively, you can view the detailed status on the Endpoint settings page (if your connection owns the VPN node) or Developer settings (if your organization owns the VPN node).