Did you know we support multiple regions? For data exchange with Canadian organizations, we support processing healthcare data in the U.S. but storing it in Canada. This allows our Canadian friends to exchange healthcare data via Redox without requiring patient consent. However, any of the Redox configuration settings for Canadian organizations are stored in the U.S.
You may be curious to know what this means for Redox, so we're happy to lay it out for you. First, find out what this means for allow-listing. Then, check out the details below.
Whenever you make a web request to Redox from Canada, you should use URLs with the region specified like this: https.[region].redoxengine.com. Check out the examples below:
- https.ca.redoxengine.com
- api.ca.redoxengine.com
- blob.ca.redoxengine.com
- webhooks.ca.redoxengine.com
- sftp.ca.redoxengine.com
If your organization in the Redox dashboard is configured with multiple regions, you may see a few differences on the Developer page and the Logs page.
All tabs of the Developer page show the designated region.
This also means that there's an extra Region field whenever you're creating or editing an API key, endpoint, or other configuration. The modal below is just one example:
Just note that if you are part of another organization that's only configured for one region, you won't see these extra fields or columns.
There's an extra filter for region on the Logs page when you're searching.
