Multi-region support for Canada

Last updated: Aug 18, 2023
HEALTH TECH VENDOR
HCO
PRODUCT OWNER
DEVELOPER

Cue the party poppers because we now support multiple regions! To facilitate this data exchange with Canadian organizations, we currently support processing healthcare data in the United States but storing it in Canada. This allows our Canadian friends to exchange healthcare data via Redox without requiring patient consent.

You may be curious to know what this means for Redox, so we're happy to lay it out for you. First, find out what this means for allow-listing. Then, check out the details below.

Domain names

Whenever you make a web request to Redox from Canada, you should use URLs with the region specified like this: https.[region].redoxengine.com. Check out the examples below:

  • https.ca.redoxengine.com
  • api.ca.redoxengine.com
  • blob.ca.redoxengine.com
  • webhooks.ca.redoxengine.com
  • sftp.ca.redoxengine.com

Redox dashboard

If your organization in the Redox dashboard is configured with multiple regions, you may see a few differences on the Developer page and the Logs page.

Developer page

All tabs of the Developer page show the designated region.

API key region
API key region
Endpoint region
Endpoint region
Other configuration region
Other configuration region

This also means that there's an extra Region field whenever you're creating or editing an API key, endpoint, or other configuration. The modal below is just one example:

Region drop-down field
Region drop-down field

Just note that if you are part of another organization that's only configured for one region, you won't see these extra fields or columns.

Logs page

There's an extra filter for region on the Logs page when you're searching.

Region filter for logs
Region filter for logs