Add a user to a Redox organization

Last updated: Apr 8, 2025

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You can invite a user to join an existing organization in the Redox dashboard. You aren't currently able to add a user via API.

Only for organization or admin roles

You must be assigned to an organization owner or admin role to add or delete users. If these options are disabled or missing, it means that you aren't assigned to the right organization role.

SSO-enabled organizations

For SSO-enabled organizations, there are steps to manage users in both your identity provider and the Redox dashboard. Read your identity provider's docs for managing users.

To add users, first add the user in your identity provider. The user then logs in to the Redox dashboard, which triggers the membership sync from the identity provider to the Redox dashboard. The user appears in the Redox organization. Then you can assign or change user roles in the dashboard.

To remove users, you must first remove a user in your identity provider. This removes the user's access to the Redox organization. You should also remove the user record from the Redox organization since changing membership in your identity provider doesn't automatically reflect in the Redox organization.

Log in to the dashboard.
On the navigation menu, your username displays at the bottom. Click your username for the user menu to appear.
On the user menu, select the Access Control option.
Access control option
The Access Control section opens and displays three tabs. By default, the Users tab opens.
Role permissions
If you want a quick refresher on which permissions belong to which role, navigate to the Roles tab and view the default roles and related permissions.
A list of active users in the organization displays. Click the Invited Users tab.
Any pending invitations display. Click the Invite user button.
Membership limit
One user can belong to multiple organizations. There’s a limit, though, which you probably won’t hit. But just in case, you’ll run into an error if you try adding a user to more than 400 organizations.
A modal opens. Enter the email address of the user to add to the organization.
Click the Invite button to send the email invitation. The invited user shows a Pending status.
Invite a new user to your Redox organization

Not available for SSO organizations
If your Redox organization is SSO-enabled, the Invited users tab is purposefully hidden. This is because SSO organizations must add users through their identity provider (IdP) first, not through the usual invitation process in the Redox dashboard.
The invited user receives an email from Redox with an invitation link. The invited user clicks the Accept button.
Accept the invitation to join a Redox organization
The dashboard login page opens. A new user must create a Redox account, while an existing user must log in. After logging in, a welcome page appears with the name of the organization. Click the Accept Invitation button to join the organization.
Accept invitation
All users that accept the invitation appear on the Active Users tab.

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