Search for logs

The Redox dashboard makes it easy to view successful, failed, or pending traffic. You can also search for a particular log or narrow down the list of displayed logs.

1. Log in to the Redox dashboard.
2. From the navigation menu, click the Logs page.
3. By default, the logs search bar and filters display, along with any logs for the last seven days. You may use search terms, filters, or a combination of both to search for specific logs.

   
4. For search filters, select options from any of these drop-down fields:
   • Connection
   • Sources / destinations
   • Date range (you may set a start date, end date, or both)
   • Data model
   • Event type (this field is only enabled if you select a data model or FHIR® notification from the data model drop-down)
   • Type
   • Status

     Extra search filters

     Depending on your system setup, you may see a couple of extra filters that you can use to search for logs.

     If you have a multi-region setup, you'll see a filter for Region with options for your relevant cloud provider region.

     If you have backfill data, you'll see a filter for Database to search for either historical or production logs.

5. If you're assigned to an engineer or support role, you may also search log payloads. Learn about roles. With the appropriate role, you can enter search terms for any of these fields into the search bar:
   • patient ID or name (you may only enter a patient's name in these formats: "FirstName LastName" or "LastName")
   • provider ID
   • visit number or ID
   • record (meaning any other ID value specific to a data model)
   • metadata identifiers If you don't have PHI access, you can only use search terms for metadata identifiers.

     Historical searches

     Previously, we used message ID and transmission ID fields in place of log ID. You can still search metadata for a given message ID or transmission ID for logs created before May 23, 2023. If a log is created after that date, you can only locate it by its log ID.

     No fuzzy matching

     Log searches are case-insensitive but use exact terms. In other words, we don’t support fuzzy matching, and we don’t correct typos in a search string. If you type “Jane Gibons” but meant to search for “Jane Gibbons”, we don’t assume, so we strictly search for and return results for “Jane Gibons.”

6. After entering search criteria, the list of search results display on the left side of the page. Each log entry shows the status of the log. Learn about log statuses.
7. Click on any of the results to view the log details. A visual flow of the data displays on the right. Click any part of the data exchange to view the details or the payload (if applicable).

   

   Operation details in logs

   If a log has undergone filtering or translation, you can view the related operation details when you click the related processing stage.

   Learn about data operations and:

   • log details for filters
   • log details for translation sets

8. If you want to share a particular log with a friend, you can do so by clicking the share link to the right of the log ID.